What is the Digital Dutch Remote Support Builder?

With the Digital Dutch Remote Support Builder you can create your own remote control utility in 1 minute without complex configurations. It will look like this:

Your customer or mother downloads your support utility and starts it. When they click the Invite [Your Name] button you will see their desktop and control their mouse and keyboard. No passwords or identification numbers required.

What does the Digital Dutch Remote Support Builder look like?

Specify the titles you want to show up, add your IP address or domain name and hit the Build button.

What does the support utility look like after a connection has been made?

After a connection has been made the label on the button changes to End Remote Support. This way the customer can end the connection in the simplest way possible. The idea is to make customers feel less scared and more in control about remote support sessions by providing them with a highly visible option to end remote support at any time.

Why did you create it?

The Remote Support Builder is a wrapper around UltraVNC and the 1001'st Single Click clone. Single Click is what I used for years to remotely support my customers. And while I never was too excited about the way it looked or its user-friendlyness, it worked quite well. That is until Vista came along. Single Click did not properly support Vista or Windows 7 (today there is version that does). That's when I wrote my own wrapper around UltraVNC.

Another factor was that I found configuring Single Click and UltraVNC a bit too geeky and complex. The Digital Dutch Remote Support Builder is for people who haven't the faintest idea what zlibhex, hook system dll or poll foreground window means and prefer to keep that way.

How do I start a remote support session?

• On your computer, you start UltraVNC Viewer in Listen Mode. You need to have UltraVNC installed.
• The customer downloads your remote support utility and clicks the Invite [Your Name] button.

Is it that simple?

Yes.

Really?

Ok, I'll admit. There is one more thing. You have to configure the firewall on your side. Once.

Huh, configure my firewall?

Your remote support utility connects back to the ip you specified on port 5500. So on your router you have to forward port 5500 to the computer from which you want to control other computers.

How much does it cost?

Nothing. It's free.

Can I use it for commercial purposes?

Yes, it is free for all uses, including commercial ones.

Is the connection encrypted?

No. Encryption is currently not enabled. I will probably make this an option later.

What is my IP address?

The computer you are now browsing from has as IP address.

Does it work on Windows Vista and Window 7?

Yes. Aero themes and background images are automatically disabled during remote support to keep the service responsive.

Can you provide me with email support?

No. I am insanely busy, sorry. Try the UltraVNC forums.

Download

- Digital Dutch Remote Support Builder 2.2.0

History

Version 2.2.0 (12 February 2010)

• Improved performance.

Version 2.1.0 (12 February 2010)

• Autoreconnect if the connection is dropped.
• A confirmation prompt is shown to the viewer when a connection starts.
• Connection is no longer broken when Windows desktop switches to different user.